I'm not sure why my last thread on this topic was locked. I thought it might be useful to communicate to other members that might be experiencing the same problem that I am having.

For reference, the thread is here - wordpress-translator-plugin-pro/plugin-not-working-t100.html

I understand that you may be short-staffed right now. But I think that having some discussion on here might actually reduce the number of support tickets that are being raised for this issue.

Anyway, as an update, my issue was raised last Thursday, 28 August. Since then, my support ticket was sent to Angsuman, who asked me on Friday to clear the translated pages cache, which I did. He then asked me to confirm my blog url, which I did.

I haven't heard anything more, today being Monday.

Update.

I got a reply from support this morning asking that I change access permissions on the translator file and the flag image file. I did this but it made no difference.

While I was there, I removed the htaccess file in the images directory (it only contained a -Index command) and now the translator seems to be working.

However, when I first encountered this problem I tried removing the htaccess file then, and it did not fix things, so something else must have been an issue here.

The translator is working on my blog now. I hope this may be of some help to any others that may be having problems.